A nationwide outage of the computers of the U.S. Customs and Border Protection office left thousands of travelers waiting in long lines as customs claims were processed by hand.
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More from CNN:
A computer outage Monday night left thousands of international travelers stuck in US airports for hours on one of the busiest travel days of the year.
All affected airports were back online after US Customs and Border Protection experienced a temporary outage with its processing systems at various airports, spokesman Daniel Hetlage said.
The outage lasted from 5 p.m. ET to 9 p.m., creating long lines of disgruntled holiday travelers. Airport officials and travelers across the country reported delays ranging from 30 minutes to two hours.
@cnnbrk please let US Customs know the Miami airport could use a little help. Thousands of us waiting in a "line". pic.twitter.com/VGLUOUiaoP
— Garret Prather (@garretp) January 3, 2017
“During the technology disruption, CBP had access to national security-related databases and all travelers were screened according to security standards,” Hetlage said. “At this time, there is no indication the service disruption was malicious in nature.”
Is anyone aware of the computer system meltdown at the #MIA Immigration? Thousands sitting in nonstop lines, no AC. Hacked??? pic.twitter.com/PZYTAJ72pu
— Jack Brewer (@JackBrewerBSI) January 3, 2017
@JPowersJ totally just down in @ATLairport pic.twitter.com/sOrVBdtOwc
— Anthony Martinez (@anthonymrt2000) January 2, 2017
US Customs is down and this is the back of the line Atlanta #atl pic.twitter.com/RHcB8Fh4HF
— Darrellkc (@hamptonsunset) January 2, 2017
There’s no indication that this is a cyberattack of any kind, but would that make anyone feel better to know this stuff can crash at any second?